IMELDA AMBONDO
Mobile Telecommunications Company (MTC) launched an e-Subscriber Identity Module (SIM) on Friday, becoming the second mobile service operator after Paratus Telecom to introduce the service for cellphone users in Namibia.
Speaking at the launch Minister of Information and Communication Technology Emma Theofelus said the move is a milestone for Namibia and will usher the country into the digital future.
“This is not merely a technological upgrade, it is a symbol of progress, a getaway to convince, and a strategic enabler of our digital transformation agenda.” Theofelus said.
The technology allows users to activate mobile services remotely, switch between networks effortlessly, and manage multiple profiles.
The company said the new service means fewer queues, fewer hassles, and greater control for customers over their digital lives.
MTC said the e-SIM service reduces environmental waste by cutting down the production of plastic SIM cards.
“This is not just a win for consumers, it is a win for our economy, our environment, and our global competitiveness.” the Minister said.
Theofelus highlighted the broader value of eSIM technology, calling it a springboard for innovation across multiple sectors.
“Adopting eSIM technology places Namibia on the path to universal, secure, and seamless connectivity. The availability of eSIM not only will enhance and accelerate digital inclusion by simplifying access to mobile services, but it will also support innovation in sectors like IoT, smart agriculture, smart heath, e-commerce, and mobile banking.” She said,
She added that, “As with any innovation, we must acknowledge the challenges, such as device compatibility, as not all mobile devices currently support eSIM. This could limit adoption, especially among lower-income users.” Says Theofelus. Consumer awareness also remains a hurdle. Most citizens are unfamiliar with eSIM technology and its benefits. I urge all digital services operators to ensure inclusion and accessibility to all members of society by doing extensive customer education.”
MTC Managing Director, Licky Erastus, described the launch as a transformative step.
“MTC has been on a constant drive to reshape the digital era. Namibia is not just adopting global trends but shaping them, and with this launch, we are purposely advancing our clients into a new era of connecting” he said
He explained that eSIM technology is more than a technical shift but it’s about meeting the evolving demands of modern society.
Erastus said the launch positioned MTC’s broader innovation roadmap.
“With eSIM, a Namibian student in Europe, a businesswoman in Asia, or a tourist in our deserts can stay connected effortlessly, without roaming charges, without physical constraints, and with a level of flexibility never experienced before” he said.
At the same event, MTC announced a Memorandum of Understanding (MoU) with the Namibia Tourism Board, aimed at enhancing the tourism experience through digital innovation.
“Imagine tourists arriving in Namibia and instantly connecting via eSIM-enabled packages, accessing digital guides, interactive maps, and smart hospitality services. This is not just about connectivity, it drives economic growth, supports SMEs, and positions Namibia as a modern, connected destination.” Erastus said
He commended the Ministry of ICT and the Communications Regulatory Authority of Namibia (CRAN) for creating the enabling environment that allows such innovations to flourish.
MTC confirmed that anyone with an eSIM-capable device can activate the service at MTC Mobile Homes nationwide. To check compatibility, users can simply dial *#06# if a 32-digit EID number appears, the device supports eSIM technology.
Both Theofelus and Erastus emphasized that the success of eSIM will depend on collaboration, awareness, and inclusivity.
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