IMELDA AMBONDO
Namibia Revenue Agency (NamRA) launched a customer service management system code named Onyofi on Monday.
The name means star in Oshiwambo language.
The system was launched under the theme: Women Digitally Empowered Through Tax Service Excellence
The revenue agency said Onyofi has helped 100 thousand customers so far.
It has 1443 registered officials, 11 service points and has so far assisted more than 100 thousand customers.
This system was developed internally by NamRA’s very own star, Application Developer Mateus Johannes
Onyofi allows taxpayers, traders, and the public to have access to services easier and faster. It is a customer service system and feedback system. Through this system NamRA can identify gaps, resolve challenges faster and improve overall efficiency and transparency.
NamRa’s Manager for Service Improvement and Customer Experience, Victor Musiwa said Onyofi will help ensure that every customer who reaches out receives timely and effective support.
United Nations Development Programme (UNDP) Resident Representative, Amanda Serumanga, described the launch as “an inspiring and clear signal of the dynamic and development-driven initiatives by the Government of the Republic of Namibia.” She said the system creates a digital bridge that connects Namibians, especially women to more opportunities in the formal economy.
NamRa Commissioner Sam Shivute emphasised that the agency is not working against SMEs but is committed to empowering all taxpayers, including those operating at micro level. “We have to make sure that small enterprises grow into macro enterprises, taking their business beyond Namibia,” he said.
Shivute added that the name Onyofi, an Oshiwambo word meaning “star,” symbolizes hope and resilience. “Stars give us light and help us navigate challenges. NamRa does not want to be an obstacle, we want to be a light, give people the service they need, and take their problems to those who can address them,” he said.
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